1pantas Terms & Conditions – Complete Platform Usage Guide

1pantas is an online betting platform that operates and provides entertainment services covering Sports Betting (including Liga Super Malaysia, English Premier League, BWF badminton, NBA, and over 35 other sports), Live Casino, slots, e-sports, and a variety of table games. The platform is operated and governed by the dedicated 1pantas team, committed to delivering the best experience for Malaysian players.

By accessing, registering for, or using any part of the 1pantas — whether via a web browser on a laptop, tablet, or smartphone — you automatically and irrevocably agree to accept and comply with all terms, conditions, policies, and guidelines contained in this document and in any other documents referenced herein, including our Privacy Policy and Responsible Gaming page.

If you do not agree with any part of these terms, you should not use the platform 1pantas. Continued use of the platform after the terms have been updated will be considered acceptance of the revised terms.

To register and use the platform 1pantas, you must meet all of the following eligibility criteria without exception:

• Aged 21 years and above at the time of registration and on each subsequent use of the platform.
• Residing in or physically located in Malaysia at the time of using the platform.
• Have a valid and active Malaysian phone number for identity verification purposes.
• Have full legal capacity to enter into a binding agreement under applicable Malaysian law.
• Not currently prohibited from using betting services for any legal reason, including an active court order or self-exclusion order.
• Not using the platform on behalf of another person or entity without explicit written authorisation from 1pantas.

1pantas reserves the right to request age and identity verification at any time. You agree to provide the required verification documents within a reasonable timeframe upon request. Failure to do so may result in your account being suspended until verification is complete.

Each individual is permitted to register only one (1) account only on the platform 1pantas. Registering multiple accounts under the same individual — using different names, addresses, phone numbers, or payment methods — is prohibited and constitutes a serious breach of these terms.

During the registration process, you are required to provide information that is truthful, accurate, complete, and up to date, including:

• Full name as per valid identity document (IC or passport).
• An active Malaysian phone number registered in your own name.
• A valid email address that only you can access.
• Your exact date of birth for age verification purposes.

You are responsible for keeping your account information up to date should any changes occur. 1pantas is not liable for any loss or service disruption resulting from account information that is outdated or inaccurate.

Platform 1pantas supports a wide range of popular and trusted payment methods in Malaysia. All financial transactions — deposits and withdrawals — must be made using a payment method registered in the same name as the 1pantas account holder.

Accepted Payment Methods

Accepted payment methods at 1pantas are as follows: Touch 'n Go eWallet, GrabPay, Boost, DuitNow, ShopeePay, Maybank2u (FPX), and CIMB Clicks (FPX). Any payment method not listed here will not be accepted and transactions will be automatically declined.

All withdrawals will be processed by the finance team 1pantas within the timeframe stated above, subject to any necessary review for anti-money laundering (AML) compliance. For first-time withdrawals or withdrawals exceeding a certain threshold, additional identity verification may be required.

From time to time, 1pantas offers a wide range of bonuses and promotions to members — including a new member welcome bonus, deposit match bonuses, weekly cashback, parlay bonuses, and seasonal promotions tied to Malaysian public holidays. All offers are subject to the following terms:

• Each bonus comes with a wagering requirement that must be met before bonus funds and any associated winnings can be withdrawn. Specific rollover requirements are stated in the terms of each offer.
• The new member welcome bonus can only be claimed one time only by each new user. Registering a new account solely to claim the welcome bonus constitutes fraud and is strictly prohibited.
• Bonuses received are non-transferable and may only be used by the account holder to whom they were awarded.
• 1pantas reserves the right to void any bonus that has been misused, obtained through illegitimate means, or associated with fraud in any form.
• In the event of a dispute regarding eligibility for a bonus, the decision of 1pantas is final.
• The weekly cashback bonus is credited automatically every Monday and applies only to net losses incurred during the preceding seven days.

Betting on the platform 1pantas covers a wide range of sports and game categories. The following general rules apply to all types of betting on our platform:

Sports Betting (Including Liga Super Malaysia & EPL)

• Confirmed bets cannot be cancelled or amended by the player. Please review your bet slip carefully before confirming.
• The odds that apply are those at the time the bet is confirmed, not when it was placed in the bet slip.
• If a match is postponed and does not resume within 12 hours of the scheduled start time, all bets on that match will be voided and stakes returned in full.
• For postponed matches that are later resumed, pre-match bets remain valid unless otherwise stated by 1pantas.
• Manifest errors in odds setting — including odds that clearly do not reflect the actual market — may be corrected or the related bets voided by 1pantas.

Live Casino & Slots Betting

• Live Casino and slots game outcomes are determined by transparent, auditable systems. Winnings are credited to your account automatically as soon as the match or round concludes.
• In the event of a technical disruption during a live casino game session, 1pantas will refer to server log data to determine the valid outcome. System decisions are final.
• The theoretical return-to-player (RTP) rate for each slot can be found in the respective game information within the platform.

In-Play Betting (During a Match)

• In-play betting is subject to market availability during a match. 1pantas reserves the right to close or suspend in-play markets at any time for technical or operational reasons.
• Video streaming delays may result in situations where match developments occur before the odds are updated. 1pantas is not responsible for any disadvantage arising from the time difference between the live stream and odds updates.

You are solely responsible for keeping your account login credentials confidential 1pantas your credentials, including your username and password. You should not share this information with anyone, including family members or friends.

All activity that occurs within your account — including bets, deposits, and withdrawals — is considered to be your own action. 1pantas is not liable for losses arising from unauthorised access that occurs as a result of your negligence in keeping your login credentials confidential.

• Use a strong, unique password that is not shared with any other online account.
• Enable two-factor authentication (2FA) in your account settings for an added layer of security.
• Do not log in to your 1pantas account over an unsecured public Wi-Fi network.
• Log out of your account after every session, especially when using a shared device.
• Contact support 1pantas immediately if you suspect your account has been accessed by an unauthorised party.

The following is a full list of conduct and actions that are strictly prohibited on the platform 1pantas. Violating any item on this list may result in immediate account suspension or closure, along with the cancellation of all winnings and balances in the account:

1pantas reserves the right to report any activity suspected to be fraud, money laundering, or financial crime to the relevant Malaysian authorities, including Bank Negara Malaysia and the Royal Malaysia Police (PDRM).

1pantas reserves the right to suspend or close any account at any time, with or without prior notice, for the following reasons:

• Violation of any part of these terms and conditions.
• Suspected or proven fraud, money laundering, or other illegal activity.
• Failure to provide the requested identity verification documents within the specified timeframe.
• A self-exclusion request initiated by the user for responsible gambling purposes.
• Instructions from the relevant authorities.
• Account inactivity exceeding 12 consecutive months.

In cases where an account is suspended pending investigation, any valid funds not connected to the suspected activity will be returned once the investigation is concluded and the account is cleared. 1pantas will endeavour to resolve any investigation within 30 business days.

If you wish to close your account for any reason, please contact our support team 1pantas. All valid balances will be returned to your original payment method once the closure process is complete.

1pantas cares about the wellbeing of all our players. We provide a range of tools and resources to help you play responsibly and stay in control. Gaming on our platform is purely for entertainment and should not be seen as a source of income or a way to resolve financial difficulties.

Responsible gaming tools available at 1pantas including:

• Daily/Weekly/Monthly Deposit Limit: Set a limit on the total amount you can deposit within a given period.
• Betting Limit: Set a maximum limit on the amount you can wager in a single session.
• Temporary Self-Exclusion: Suspend your account for a set period ranging from 24 hours to 6 months.
• Permanent Self-Exclusion: Close your account permanently if you feel that playing is no longer right for you.
• Reality Check: Set reminders based on time spent or amount wagered in a single session.

To the extent permitted by applicable Malaysian law, 1pantas is not liable for:

• Any betting losses incurred by the user on the platform, which represent a risk voluntarily accepted by the user.
• Losses arising from technical disruptions beyond 1pantas's control, including user internet failures, device issues, or power outages.
• Unauthorised access to a user's account resulting from the user's own negligence in safeguarding their login credentials.
• Indirect, consequential, or special losses arising from the use of or inability to use the platform, even if 1pantas has been advised of the possibility of such losses.
• Decisions, actions, or omissions by third parties including payment providers, game providers, or other technology providers that are outside the direct control of 1pantas.

Under all circumstances, the maximum total liability 1pantas to any user shall not exceed the total net deposits made by that user in the 30 days prior to the claim arising.

1pantas reserves the right to amend, update, or add to any part of these terms and conditions at any time. Changes take effect immediately upon being published on this page. You are responsible for reviewing this page periodically to ensure you are always aware of the latest applicable terms.

Continued use of the platform 1pantas after any changes are published will be considered your acceptance of the updated terms. If you disagree with any changes, you must stop using the platform and contact us to close your account.

These terms are governed by and construed in accordance with the laws of Malaysia. Any dispute arising out of or in connection with these terms shall first be resolved through negotiation. Should negotiation fail, the dispute will be referred to a court of competent jurisdiction in Malaysia.